Infrastructure Engineer (3rd Line)

  • Location

    Manchester City Centre

  • Sector:

    Information Technology, Analysis

  • Job type:


  • Salary:

    £45k - 55k per year

  • Contact:

    Jarret Devlin

  • Contact email:

  • Contact phone:

    0161 804 93 50

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


Infrastructure Engineer (3rd Line)

£45K - £55K | Permanent | Manchester City Centre

XenApp, XenServer, PowerShell, Windows, Linux, Load Balancer, LAN, Firewall

Main Responsibilities

  • Delivering system upgrades and maintenance.
  • Making service improvement recommendations.
  • Responding to technical issues escalated to the team.
  • Contributing to a problem analysis investigation role.
  • Communicating effectively with senior managers and stakeholders.
  • Maintaining documentation, including systems, configuration, processes, test and project plans.
  • Performance optimisation analysis and tuning.
  • Providing technical guidance and support to the 2nd & 3rd line support teams.
  • Mentoring team members.

Essential Experience & Skills

  • Experience and knowledge of application virtualisation technologies, Ideally Citrix XenApp/XenServer.
  • PowerShell scripting.
  • Working on large scale enterprise platforms.
  • Good understanding of Windows Server, Windows Desktop and Linux operating systems.
  • Strong troubleshooting methodology and experience of troubleshooting production system issues.
  • Understanding of Network Load Balancers, LANs and Firewalls.
  • Ability to manage conflicting priorities, work independently, multitask and meet tight deadlines.
  • Experience of delivering structured technical projects.
  • Ability to create cohesive and accurate technical documentation.
  • Ability to present and communicate technical ideas to senior business stakeholders.

Desirable Experience & Skills

  • Practical experience in a similar role within a medium to large environment.
  • Experience and knowledge of hypervisor technologies.
  • Can do attitude and willingness to learn new skills.
  • Holder of relevant industry recognised qualifications.
  • Understanding of ITIL principles.

XenApp, XenServer, PowerShell, Windows, Linux, Load Balancer, LAN, Firewall