IT Support Engineer - 2nd Line

  • Location

    Stoke-on-Trent

  • Sector:

    Information Technology, DevOps

  • Job type:

    Permanent

  • Salary:

    £25k - 27k per year + Bonus + Shift Allowance

  • Contact:

    Tom Elliott

  • Contact email:

    tom.elliott@adalta-solutions.co.uk

  • Contact phone:

    0161 804 9350

  • Job ref:

    6759

  • Published:

    about 1 month ago

  • Expiry date:

    2020-11-25

  • Consultant:

    #

My client is looking for an enthusiastic, focused IT Support Engineer with an eye for detail who is knowledgeable and has a genuine interest in all things technical.

The business is a 24/7 operation and technical support is needed at all time so the right candidate will be able to work a 24/7 shift pattern.

The team is responsible for resolving 2nd line incidents as well as dealing with escalations from 1st line and escalating to 3rd line teams. We provide a focused service to senior managers. The team also manage all domains within the group, as well as maintaining our mobile assets in use across the business.

Preferred skills and experience

  • Active Directory administration.
  • Exchange administration.
  • Citrix administration.
  • Microsoft Operating Systems (XP, Vista, 7, 10).
  • Microsoft Office Suite.
  • Excellent communicator.
  • Good team player.
  • Excellent time management and problem-solving skills.
  • Ability to work without supervision.
  • Knowledge of call centre/corporate environments.

 

Main Responsibilities

  • Resolving 2nd line incidents.
  • Assigning incidents to the 3rd line team as well as acquiring knowledge from 3rd line teams.
  • Resolving incidents and queries for senior management.
  • Investigating and escalating MIs to Major Incident Managers.
  • Completing system maintenance, alongside overnight escalations and call outs.
  • Managing the domain portfolio.
  • Managing mobile assets.
  • Creating and maintaining Active Directory groups.
  • Applying and maintaining folder permissions or shared drives.
  • Managing inbound and outbound mail flow.

Please contact Tom Elliott for immediate consideration or forward your CV for review to tom.elliott@adalta-solutions.com