Technical Support Executive (Service Desk)

  • Location

    City of London

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    £30k - 35k per year

  • Contact:

    Tom Elliott

  • Contact email:

    tom.elliott@adalta-solutions.co.uk

  • Contact phone:

    0161 804 9350

  • Job ref:

    6266

  • Published:

    10 months ago

  • Expiry date:

    2019-03-06

  • Consultant:

    #

Technical Support Executive

Central London

£30,000

Customer Support, 1st Line Support, Helpdesk Support, Support Engineer, Customer Service

Our client is a well-established and growing Fintech organisation, with a strong customer base and an exciting product range. 

This position sits within their Customer Support team, responsible for the 1st class support across their product suite, working with teams both on and off shore to ensure a smooth service delivery and resolve live issues.

JOB RESPONSIBILITES

  • Act as main point of contact between the technical support team and the customer services team 
  • Interacts by phone or email with users from around the world
  • Monitor and manage the progress of tickets, ensuring updates are provided according agreed SLAs
  • Troubleshoot technical challenges involving different OS, Browsers and 3rd party software's etc
  • Follow Best Practice and agreed workflow procedures.

REQUIRMENTS

  • Fluent in English, written and oral to provide high-level customer support 
  • High customer and service skills
  • Well-developed communication, interpersonal and analytical skills to help resolve issues efficiently and in a professional manner.
  • Excellent problem-solving skills with focus on quality and attention to detail
  • Ability to multitask
  • Adaptable and flexible to change

Customer Support, 1st Line Support, Helpdesk Support, Support Engineer, Customer Service

Please contact Tom Elliott for immediate consideration for this position or forward your CV for review.